FAQ

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at store@elementskateboards.com or by calling 1(866) 927-5283.


How can I track my order?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. You can also view your tracking information on the order history page, once you've logged into your account. If you have any questions, please contact customer service at store@elementskateboards.com or by calling 1(866) 927-5283.


There is a problem with my shipment, what should I do?

Please contact customer service at store@elementskateboards.com or by calling 1(866) 927-5283.


My order never arrived.

Please contact customer service at store@elementskateboards.com or by calling 1(866) 927-5283.


How can I get a copy of my invoice?

You can download a copy of your invoice on the orders page, once you've logged into your account.


I ordered the wrong stuff! What do I do?

Once you place an order at Element, you cannot make changes through the online store. Please call us as soon as possible at 1(866) 927-5283.


When will my order ship?

Most orders ship within two business days of receiving your order. You will receive a shipping confirmation email once your order has shipped from the warehouse. Element currently ships exclusively to the continental US, Alaska and Hawaii.


Timing of billing

Your credit card will only be charged once your order has shipped.


Do I have to pay sales tax?

Only residents in NY and CA are required to pay sales tax.


Accepted forms of payment

We accept the following credit cards: Visa, Mastercard and American Express. *Please note: The Credit Card must have a United States billing address.


If I order the wrong size can I return the item?

Unused product may be returned using our free return shipping labels for full refund within 30 days of purchase. We do not offer direct exchanges. If you wish to exchange product, you will need to return the unwanted product for a full refund and you can purchase the correct item. Please allow 7-14 days from return receipt for credits to be issued.


How do I return an item when I completed a purchase as a guest?

For orders purchased through guest checkout, you will need to email our customers service team at store@elementskateboards.com. For complete return instructions please visit our Return Policy page.


Can I return an item that I have used?

Sorry, only products in new, unused condition will be accepted for returns. View return policy


Warranty

All products are covered under our standard one year warranty policy.


What is a CSC code?

A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. Visa Your identification number is the 3-digit number found on the back of your credit card near the signature panel.


Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
View privacy policy


How do I ship to military addresses?

Von Zipper offers Economy shipping service to APO/FPO U.S. military addresses. Expedited shipping methods are not available. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses, however most orders take approximately 7 to 14 business days.

  • City: Enter your APO, FPO or DPO designation.
  • State: Select Armed Forces Americas (AA), Armed Forces Europe (AE) or Armed Forces Pacific (AP) in the State pull down menu.

Country information is not needed for international military addresses.

A typical military address might be entered online as follows:


How do I return items that were shipped to a military address?

For orders shipped to US military addresses, follow the instruction here to print a return label. For orders shipped to military addresses outside the US, please contact customer support.


Bam Skateboard Details:

Bam decks are exclusive only to the US ECOM SITE.

Decks are limited to have 1 per order per household address.

Any additional decks from this series added to your cart will result in your order being cancelled.

This item does NOT qualify for FREE SHIPPING

Reselling BAM RE-ISSUED SIGNED DECKS merchandise on commercial websites, private websites and other resell channels is prohibited.

All desks will include a hand signed autograph in silver by BAM MARGERA, signature placement will vary on each deck.

  • Orders ship within 48 business hours after placing the order
  • A SHIPPING CONFIRMATION EMAIL will be sent when your order leaves our warehouse.
  • All 2ND DAY and NEXT DAY AIR ORDERS will ship the same day if placed before 12pm PST.
  • Element only ships within the CONTINENTAL UNITED STATES INCLUDING HAWAII & ALASKA.
  • NOTE: WE DO NOT SHIP TO FREIGHT FORWARDERS.