Any holiday gift you purchase now until December 21st, 2018 at 9:00am PST can be returned for a refund of the purchase price until January 31st, 2019. Restrictions may apply.
If you are not satisfied with your purchase, you may return it within 30 days. Returns are free if we receive your package within 15 days of your order date. Please allow 7 days of transit time. If we receive your package after 15 days of your order date, a $5 shipping fee will be deducted from your refund.
Please note that free return shipping does not apply to skateboards or obstacles.
Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.
Due to high demand, we do not offer merchandise exchanges. Tip: You'll get the right product fastest if you place a second order while returning your first order.
To return a purchase, please follow these instructions:
We will notify you as soon as your return is processed. If you have any questions, feel free to email email@example.com or call Customer Service at (866) 927-5283 Monday - Friday, 8am - 5pm PST.
For orders purchased through guest checkout, you will need to email our customers service team at firstname.lastname@example.org to obtain a free return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.
For orders shipped to a military address, you will need to ship the item back via any carrier of your choice. Please keep the tracking number provided by your carrier for your records as proof of your return shipment. Unfortunately we cannot refund any fees charged by that carrier. Please keep the tracking number provided by your carrier for your records as proof of your return shipment. Also, be sure to include a copy of the attached Return Authorization. Returns are being processed within 7-10 business days from the date received in our warehouse. No need to follow up. You will receive an email confirmation once your refund is completed.
GWP - The Gift is with a Purchased item. If you return the purchased item, the cost of the Gift will be deducted from the item returned unless both items are returned together.